When you create user in CRM all the available information is populated from AD into CRM user form. But in case information was changed in AD (email box, phone e.t.c.) – information will remain unchanged till the moment you will open form of user and change it. In case a lot of information was changed it will be quite boring to update users information one-by-one.

Following post describes how to allow bulk update of user details.

First step – JavaScript that will do update of data – create webresource, put inside following code, save and publish:

function RefreshUsersADInfo(selectedusers)
{
    var orgserviceurl = Xrm.Page.context.prependOrgName("/XRMServices/2011/Organization.svc/web");

    for(var i = 0; i < selectedusers.length; i++)
    {
        var domainname = GetDomainName(selectedusers[i], orgserviceurl);
        UpdateUserADInfo(selectedusers[i], domainname, orgserviceurl);
    }

    crmGrid.Refresh();
}

function UpdateUserADInfo(userid, domainname, orgserviceurl)
{
    var oCommand=new RemoteCommand("UserManager","RetrieveADUserProperties");
    if(oCommand!=null)
    {
        oCommand.SetParameter("domainAccountName", domainname);
        var oResult = oCommand.Execute();

        var request = "<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">"+
          "<s:Body>"+
            "<Update xmlns="http://schemas.microsoft.com/xrm/2011/Contracts/Services" xmlns:i="http://www.w3.org/2001/XMLSchema-instance">"+
              "<entity xmlns:a="http://schemas.microsoft.com/xrm/2011/Contracts">"+
                "<a:Attributes xmlns:b="http://schemas.datacontract.org/2004/07/System.Collections.Generic">";

        if(oResult.Success&&!IsNull(oResult.ReturnValue)&&oResult.ReturnValue.length>0)
        for(var oUserXmlDoc=loadXmlDocument(oResult.ReturnValue),oNodeList=oUserXmlDoc.documentElement.childNodes,i=0;i<oNodeList.length;i++)
        {
            var oNode=oNodeList.item(i);

            request += "<a:KeyValuePairOfstringanyType>"+
            "<b:key>" + oNode.tagName + "</b:key>"+
            "<b:value i:type="c:string" xmlns:c="http://www.w3.org/2001/XMLSchema">" + oNode.text + "</b:value>"+
            "</a:KeyValuePairOfstringanyType>";
        }

        request +="</a:Attributes>"+
        "<a:EntityState i:nil="true" />"+
        "<a:FormattedValues xmlns:b="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />"+
        "<a:Id>" + userid + "</a:Id>"+
        "<a:LogicalName>systemuser</a:LogicalName>"+
        "<a:RelatedEntities xmlns:b="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />"+
        "</entity>"+
        "</Update>"+
        "</s:Body>"+
        "</s:Envelope>";

        var req = new XMLHttpRequest();
        req.open("POST", orgserviceurl, false);
        req.setRequestHeader("Accept", "application/xml, text/xml, */*");
        req.setRequestHeader("Content-Type", "text/xml; charset=utf-8");
        req.setRequestHeader("SOAPAction", "http://schemas.microsoft.com/xrm/2011/Contracts/Services/IOrganizationService/Update");
        req.send(request);
    }
}

function GetDomainName(userid, orgserviceurl)
{
    var request = "<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">"+
     "<s:Body>"+
       "<Retrieve xmlns="http://schemas.microsoft.com/xrm/2011/Contracts/Services" xmlns:i="http://www.w3.org/2001/XMLSchema-instance">"+
         "<entityName>systemuser</entityName>"+
         "<id>" + userid + "</id>"+
         "<columnSet xmlns:a="http://schemas.microsoft.com/xrm/2011/Contracts">"+
           "<a:AllColumns>false</a:AllColumns>"+
           "<a:Columns xmlns:b="http://schemas.microsoft.com/2003/10/Serialization/Arrays">"+
             "<b:string>domainname</b:string>"+
           "</a:Columns>"+
         "</columnSet>"+
       "</Retrieve>"+
     "</s:Body>"+
    "</s:Envelope>";

    var req = new XMLHttpRequest();
    req.open("POST", orgserviceurl, false);
    req.setRequestHeader("Accept", "application/xml, text/xml, */*");
    req.setRequestHeader("Content-Type", "text/xml; charset=utf-8");
    req.setRequestHeader("SOAPAction", "http://schemas.microsoft.com/xrm/2011/Contracts/Services/IOrganizationService/Retrieve");
    req.send(request);

    var attributes = req.responseXML.getElementsByTagName("a:KeyValuePairOfstringanyType");
    if (attributes == null || attributes.length == 0)
        return null;

    for(var i = 0; i < attributes.length; i++)
    if (attributes[i].selectSingleNode("./b:key").text == "domainname")
    {
        var node = attributes[i].selectSingleNode("./b:value");
        if (node != null)
            return node.nodeTypedValue;
    }

    return null;
}

Second step – modify ribbon to add “Refresh” button to users grid. I prefer to use tools for it and here are screenshots:

Here is RibbonXml:

<RibbonDiffXml>
<CustomActions>
<CustomAction Id="xs.HomepageGrid.systemuser.MainTab.Management.refreshadinfo.CustomAction" Location="Mscrm.HomepageGrid.systemuser.MainTab.Management.Controls._children" Sequence="41">
<CommandUIDefinition>
<Button Id="xs.HomepageGrid.systemuser.MainTab.Management.refreshadinfo" Command="xs.HomepageGrid.systemuser.MainTab.Management.refreshadinfo.Command" Sequence="96" ToolTipTitle="$LocLabels:xs.HomepageGrid.systemuser.MainTab.Management.refreshadinfo.LabelText" LabelText="$LocLabels:xs.HomepageGrid.systemuser.MainTab.Management.refreshadinfo.LabelText" ToolTipDescription="$LocLabels:xs.HomepageGrid.systemuser.MainTab.Management.refreshadinfo.Description" TemplateAlias="o2" Image16by16="/_imgs/grid/refresh16.gif" />
</CommandUIDefinition>
</CustomAction>
</CustomActions>
<Templates>
<RibbonTemplates Id="Mscrm.Templates"></RibbonTemplates>
</Templates>
<CommandDefinitions>
<CommandDefinition Id="xs.HomepageGrid.systemuser.MainTab.Management.refreshadinfo.Command">
<EnableRules>
<EnableRule Id="xs.HomepageGrid.systemuser.MainTab.Management.refreshadinfo.Command.EnableRule.SelectionCountRule" />
</EnableRules>
<DisplayRules />
<Actions>
<JavaScriptFunction Library="$webresource:xs_refreshusers.js" FunctionName="RefreshUsersADInfo">
<CrmParameter Value="SelectedControlSelectedItemIds" />
</JavaScriptFunction>
</Actions>
</CommandDefinition>
</CommandDefinitions>
<RuleDefinitions>
<TabDisplayRules />
<DisplayRules />
<EnableRules>
<EnableRule Id="xs.HomepageGrid.systemuser.MainTab.Management.refreshadinfo.Command.EnableRule.SelectionCountRule">
<SelectionCountRule Minimum="1" AppliesTo="SelectedEntity" />
</EnableRule>
</EnableRules>
</RuleDefinitions>
<LocLabels>
<LocLabel Id="xs.HomepageGrid.systemuser.MainTab.Management.refreshadinfo.LabelText">
<Titles>
<Title languagecode="1033" description="Refresh" />
</Titles>
</LocLabel>
<LocLabel Id="xs.HomepageGrid.systemuser.MainTab.Management.refreshadinfo.Description">
<Titles>
<Title languagecode="1033" description="Refreshes Users' Info from AD" />
</Titles>
</LocLabel>
</LocLabels>
</RibbonDiffXml>

In the case you have performed everything correctly in users ribbon you will find new button:

Functions that are used for fetching of users’ information are undocumented so I assume that in common this customization is unsupported.

I want to say special thanks to my friend Artem Grunin who is former MVP and employee of Microsoft. Here is his article regarding similar issue for CRM 4.0 – http://fixrm.wordpress.com/2011/02/02/how-to-update-crm-user-profile-from-active-directory/