Development, Howto

How to Close Case using WebApi

Following JavaScript code can be used to Resolve Incident using JavaScript and WebApi:

 

4 Comments on “How to Close Case using WebApi

  1. HI Andrii,

    How do I update this to close the incident with a specific resolution reason. Works fine with -1 to use the default resolution reason but we have over 10 values that could be selected. The user is setting the reason as a field on the case form, which has been done to allow different filtered lists of resolution reasons per case type.

    Thanks, Chris

    1. Hello Chris,
      To define the reason you will have to pass proper value to “Status” field of the custom workflow action. It accepts whole numbers and if on UI side you have optionset for that I would recommend to create a hidden whole number field and on change of this optionset copy the value to that hidden whole number field and use it in workflow.
      Thanks,
      Andrew

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